A Few Things You Might Wonder
Our ecosystems are designed to be simple, stable, and enjoyable — even for complete beginners.
About the Ecosystem
Do I need to change the water?
No — our ecosystem tanks are designed to be low-maintenance.
Most customers never need a full water change.
You’ll only need to top up a small amount of water occasionally to compensate for natural evaporation.
Is it suitable for beginners?
Yes, absolutely.
Our systems are specifically designed to be beginner-friendly, even if you’ve never kept an aquarium or terrarium before.
How long does it last?
With basic care, your ecosystem can thrive for years.
Many customers keep theirs long-term as a living, evolving piece.
Will Fish die easily?
No — everything inside is selected for stability and balance.
As long as you follow the simple care guide, the system is very resilient.
How long should I keep the light on?
We recommend 6–8 hours per day.
Our system includes an app, you can automate this easily.
Care & Maintenance
How often do I need to maintain it?
Very minimal.
Typical care includes:
• Topping up water every 1–2 weeks
• Turning the light on/off
That’s it — no complicated routines.
Where should I place it?
Best placed:
• Indoors
• Away from direct sunlight
• On a stable surface
Avoid placing it under strong sun or heat sources.
Can I keep it in an air-conditioned room?
Yes.
Our ecosystems work perfectly in normal indoor environments, including air-conditioned spaces.
Shipping & Delivery
Is it safe during shipping?
Yes — all units are professionally packaged to protect the glass and internal structure.
We’ve designed our packaging specifically for safe delivery.
What if it arrives damaged?
We Recommend buy Full Shipping Protection If your order arrives damaged, we will replace it or resolve it quickly.
Just contact us with photos within 48 hours of delivery.
How long does delivery take?
Australia-wide delivery typically takes:
• NSW / VIC / QLD: * business days
• WA / NT / TAS: * business days
Do you offer replacements or support?
Yes.
We stand behind our products and will always aim to provide a fair and practical solution.
What is the shipping cost?
Australia（WA/NT/TAS）below $200 15，$above 200 → Free Shipping
WA/NT/TAS 25
Store & Pickup
Can I see it in person before buying?
Yes — you’re welcome to visit our Sydney store to experience the ecosystem in person.
Do you offer store pickup?
Yes.
You can select free store pickup at checkout.
Do you offer workshops or guidance?
We may offer in-store guidance and workshops — feel free to ask in-store or follow our updates.