Shipping policy
Shipping Rates
We offer simple and transparent shipping across Australia:
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Orders under $200: $15 flat rate
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Orders over $200: Free shipping
Remote Areas (WA / NT / TAS)
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Flat rate: $25
Handling Time
All orders are processed and dispatched within 48 business hours after payment has been confirmed, excluding weekends and public holidays.
Delivery Time
Estimated delivery time is 7–14 business days, depending on your location.
Please note:
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Remote areas may take slightly longer
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Delivery times may vary during peak periods
Shipping Protection (Optional)
We offer Full Shipping Protection (+$5) at checkout.
Arrives safely or we replace it free.
This covers:
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Lost parcels
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Damaged items during transit
For peace of mind, we highly recommend adding this option to your order.
Packaging & Safety
All orders are professionally packaged to ensure safe delivery.
We take extra care to protect:
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Glass components
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Internal structure of the product
Our packaging is specifically designed to minimise the risk of damage during transit.
Order Processing
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Orders are processed within 1–2 business days
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You will receive tracking details once your order has been dispatched
Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 Email: info@wwwaqua.au
📍 Address: 559b Crown St, Surry Hills NSW 2010, Australia