Refund policy

At wwwaqua.com.au, we want you to shop with confidence. If you have any issues with your order, please contact us and we’ll do our best to help.

Change of Mind

We do not accept returns or offer refunds for change of mind.

Please choose carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Once reviewed, we may offer one of the following:

  • A replacement

  • A store credit

  • A refund, where appropriate

Shipping Damage

All orders are professionally packaged for safe delivery.

Customers also have the option to add Shipping Protection (+$5) at checkout:

Arrives safely or we replace it free.

If Shipping Protection was purchased and the item is lost or damaged during transit, we will arrange a replacement at no extra cost.

Refund Process

If a refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

If the return is due to a faulty, damaged or incorrect item, we will advise you on the return process.

If approved, return shipping costs may be covered by us depending on the situation.

Contact Us

If you need help with a return or refund request, please contact us:

Email: info@wwwaqua.au
Address: 559b Crown St, Surry Hills NSW 2010, Australia